Dr. Suthiphon Thaveechaiyagarn, the OIC secretary-general mentioned of the popularity among the new generation currently of becoming the insurance intermediary that, in the first half of 2018, there were 128,566 persons interested in applying for insurance agent/broker licenses. an increase of 2.12% over the same period of last year, which 64,593 persons was for the 1st quarter, grew by 6.87% and 63,973 persons was for the 2nd quarter, dropped by 2.26%. Having the important role of the insurance intermediary as a leader in providing information and insurance services to the public, the OIC’s regulatory roles have been critically overseeing the agent/broker. Previously, the OIC has both measures and regulation in promoting insurance agents/ brokers to have ethical standards and good practices in insurance products offering and after-sales service to the public. This was to create public confidence in the insurance system and applying insurance system adequately and thoroughly.
The operating system to support the licensing service has been certified by OIC’s standard of ISO 9001: 2015 for quality assurance in “licensing issuance service for life and non-life insurance agent and broker at the Office of Insurance Commission, 22/79, Ratchadapisek Road, Bangkok”, covering the period of August 11, 2017, to August 10, 2020. Such certificate requires continuously audited. In compliance with ISO 9001: 2015 quality objective, the license issuance is to be completed within 15 minutes and the number of service complaints will not exceed 0.50% monthly. In the first half of 2018 performance, the OIC was able to hit the ISO 9001: 2015 quality criteria.
"The the OIC’s insurance intermediary license applying and renewal service does not focus only quantity, but also the quality of having a standardized and well-regulated insurance intermediary, and the insured benefits protection of the public. The OIC’s motto on quality policy is "We will strive to provide fast, accurate and protective service to the public". The OIC recognizes the importance of good corporate governance and the public benefit protection under the insurance contract by focusing in regulating ethical quality of the intermediaries operation. This is to make the stakeholders’ reasonably confidence to the operation of the OIC in providing equilibrium regulating and promoting to the highest service and quality level” said the secretary-general of the OIC.